1. Introduction

Welcome to Bluestone Investment Limited. These Terms and Conditions govern your use of our website and our Field Project Management Software services.

2. User Accounts

When you create an account, you must provide accurate information. You are responsible for safeguarding your password and for all activities under your account.

3. Intellectual Property

The Service and its original content are and will remain the exclusive property of Bluestone Investment Limited and its licensors.

4. User Content

You retain rights to content you submit. By submitting content, you grant us a worldwide, non-exclusive license to use it for providing the Service.

5. Acceptable Use

You agree not to use the Service in any way that violates laws or infringes upon the rights of others.

6. Privacy Policy

Your use is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

7. Service Availability

We strive for 24/7 availability but don't guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT DAMAGES.

10. Indemnification

You agree to indemnify us against claims arising from your use of the Service or violation of these Terms.

11. Governing Law

These Terms shall be governed by the laws of the United Republic of Tanzania.

12. Changes to Terms

We may modify these Terms at any time. Continued use after changes constitutes acceptance.

13. Contact Information

Questions about these Terms? Contact us at hi@bluestoneltd.co.tz

1. Introduction

We are committed to protecting your privacy. This policy explains how we collect, use, and protect your information.

2. Information We Collect

• Personal Information (name, email, phone)
• Account Information (username, preferences)
• Professional Information (job title, role)
• Usage Data (IP address, browser type)
• Project Data (project details, team information)

3. How We Use Information

We use your information to provide and improve our services, communicate with you, and comply with legal obligations.

4. Cookies and Tracking

We use cookies to track activity and store information. You can refuse cookies, but some features may not work properly.

5. Data Security

We implement security measures to protect your information, but no method is 100% secure.

6. Data Retention

We retain data only as long as necessary for the purposes collected, including legal and business requirements.

7. Your Rights

You have rights to access, correct, delete, or restrict processing of your personal data.

8. International Transfers

Your information may be transferred to and processed in countries other than your own.

9. Children's Privacy

Our services are not intended for individuals under 18. We don't knowingly collect data from children.

10. Changes to Policy

We may update this policy. We'll notify you of changes by posting the new policy and updating the date.

11. Contact Information

Questions? Contact us at hi@bluestoneltd.co.tz

1. 30-Day Refund Policy

We offer a 30-day money-back guarantee for all new subscriptions. If unsatisfied within 30 days of purchase, you may request a full refund.

2. Eligibility

• Request must be within 30 days of purchase
• Valid reason required (software doesn't meet requirements, technical issues)
• No violation of Terms of Service
• For initial subscription only (not renewals)

3. Refund Process

1. Contact support first at support@bluestoneltd.co.tz
2. If unresolved, submit refund request to refunds@bluestoneltd.co.tz
3. We'll review within 3-5 business days
4. If approved, refund processed in 7-10 business days

4. Refund Methods

Refunds are issued to the original payment method. Processing times vary by payment provider.

5. Subscription Cancellations

• Monthly: Cancel anytime, no prorated refunds
• Annual: Full refund within 30 days, no refunds after

6. Special Circumstances

Duplicate charges will be refunded immediately. Service downtime may result in credits. Exceptional cases reviewed individually.

7. Contact Information

• Refunds: refunds@bluestoneltd.co.tz
• Support: support@bluestoneltd.co.tz
• Billing: billing@bluestoneltd.co.tz